Frequently Asked Questions
Specify the place of departure in the “Pickup location” field, and your destination – in the “Drop-off location” field. You can choose the desired city, airport, train station, port, and hotel from the drop-down menu or enter the exact address of the place.
Click the button “Choose a Vechicle”. Choose the suitable transfer class and click “Book” to proceed to the booking.
After you make your booking, you will receive a confirmation email with a voucher containing your booking number and all the details of your journey.
If you have not received the email with the confirmation, please contact our manager by email at email@example.com or in online chat.
As soon as you find out that your flight is delayed, please inform your driver by calling the phone number sent to you before, Kiwitaxi support manager via email firstname.lastname@example.org or in online chat.
Provide the order number and the new arrival time.
If you need a transfer from an airport or a railway station, we recommend you to specify your flight arrival time as the beginning of your transfer. In this case, it is more convenient for a driver to organize the meeting.
Important note: if you were notified about a change of arrival time, please let us know so we could also inform the carrier.
If you need a transfer from a hotel to an airport, specify the time you should be met at the reception. You will have to calculate the departure time by yourself. We recommend you to have a time margin of 3 hours for the airport check-in and travel time. Approximate time a driver needs to arrive at the airport is specified on the booking page.
When you book a transfer from the airport, you need to specify your flight number with both letter and numeral parts.
For example, GA1720 is a full flight number, and 1720 is incomplete.
If you give us an incorrect flight number, our driver will not be able to meet you at the airport on time.